Cancellation and Refund Policy

You can manage your booking through the link in the confirmation email or the “Manage booking” page. For help, contact info@mrmmassage.lt or +37066505510.

Rescheduling: you can reschedule through the booking management link even when less than 24 hours remain before the visit.

Cancellation 24 hours or more before the visit: the full amount paid is refunded.

Late cancellation (less than 24 hours before): self-cancellation online is no longer available, so you must contact us directly. Once the late cancellation is accepted, 50% of the service price is retained and the remainder is refunded.

No-show: if you do not arrive without notice, no refund is given (100% of the service price). When using a package, one session is deducted.

If the specialist cancels: you receive a full refund or a free reschedule.

If the booking was paid online, cancellation does not automatically refund the payment. Cancellation creates a refund request reviewed by the specialist. Only after approval is a Stripe refund initiated to the original payment method.

The specialist reviews a refund request within 3 business days. Once approved, the refund is initiated via Stripe; it usually reaches the original payment method within a few further business days depending on the bank and Stripe processing.

Package validity: 5-session packages are valid for 6 months from the purchase date unless agreed otherwise in writing.