Terms and Conditions

Service provider: Modestas Dirsė, a self-employed individual (Individualios veiklos pažyma Nr. 1289144), trading as Mr. M. Massage. Address: Verkių g. 1, Vilnius, 08218 Vilniaus m. sav.. Email: info@mrmmassage.lt. Phone: +37066505510.

By booking a service, you confirm that the information you provide is correct, that you will arrive at the selected time and that you agree to these terms; you also confirm that you have read the privacy policy.

Massage services are not emergency medical care, diagnostics or a substitute for medical treatment. If you have injuries, chronic conditions, are pregnant, use medication or have other health risks, inform the specialist before your visit.

The client is responsible for providing information about contraindications or conditions that may affect massage safety. The specialist may refuse a service if it could be unsafe.

If you arrive late, the session may be shortened by the time you are late so the next client is not delayed (e.g. a 30-min massage with a 5-min late arrival may become a 25-min session; the price stays the same). If you do not arrive without notice, a fee of 100% of the service price applies (no refund for a no-show).

A booking can be rescheduled through the management link. Online cancellation is available at least 24 hours before the visit. Later cancellations and refunds are reviewed individually under the cancellation and refund policy.

Cancellation and refunds: if the booking was paid online, cancellation does not automatically refund the payment. Cancellation creates a refund request reviewed by the specialist. Only after approval is a Stripe refund initiated to the original payment method.

Approved refunds usually reach the original payment method within 5–10 business days, but the exact timing depends on the bank and Stripe processing. Refunds are not available for completed services or no-shows. Late cancellations receive the partial refund stated in the cancellation policy.

Right of withdrawal: service contracts concluded online are subject to the consumer rights provided by law. If the client wishes the service to begin before the 14-day withdrawal period ends, an express request to start performance may be required. Once the service has been fully performed and the client has confirmed in advance that this results in the loss of the right of withdrawal, that right ends. An unused gift card bought online may be withdrawn from in accordance with the applicable law.

Gift cards: each gift card has a unique code; presenting a valid code books a visit. Gift cards are valid for 6 months from the purchase date and may be extended by agreement. A gift card may be transferred to another person. If a service costs less than the gift-card balance, the unused value remains available on the card until its expiry date. One gift-card code can be entered per online booking; contact us directly to arrange the use of more than one card for a single service. The value is fixed at purchase — later service price changes do not affect an already-purchased gift card. Gift cards cannot be exchanged for cash except where required by law.

5-session packages: a package is linked to the purchaser’s email. Transfer to another person is available only after a written request and confirmation that the package owner has been updated. Visits are tracked by email, booking number and calendar entries — you can check the balance in your client account or by contacting info@mrmmassage.lt. Packages are valid for 6 months from the purchase date and may be extended only with the specialist's agreement. Unused visits expire at the end of the validity period, and unused visits are not refunded.

An invoice can be prepared based on booking and payment details. If specific buyer details are needed, send them by email.

Disputes are first handled by contacting info@mrmmassage.lt. If no agreement is reached, the consumer may contact the State Consumer Rights Protection Authority (www.vvtat.lt). The contract is governed by Lithuanian law.